188.8.131.52 | Message modified by user rosalita208 7/25/2012, 8:02 pm
I called Clinton Anderson Inc. today, because a cinch that I bought from them was too short. No worries. On the receipt it said exchanges need an RMA number. I figured this would be easy. Get the number, send back the cinch, get correct size sent back to me.
But no, I was told in a abrupt manner that I had to buy a new one, and then would get refunded after I sent the other one back. "Can you explain that to me again?" I said. "You are going to charge me again before I can exchange this cinch? Isn't that kind of unusual?"
"Our policy is on the back of the receipt." said customer service rep Dana in her exasperated voice.
"Actually, I have my receipt here and sorry, but it doesn't say that."
"It says you need an RMA number," barked Dana.
"I don't think the average person would understand that RMA number means you have to pay upfront for another one before you can exchange a product," I replied.
At that point Dana just started talking over me in a condescending voice, like I must be the stupidest person in the world. "We're not like other companies!"
"Forget it," I said, just wanting to get her off the phone, as she was so rude and unpleasant. " I'll just return it."
"OK, fine" said Dana, in her snarly voice. "Here's your RMA number. That will be a 10% charge for a restocking fee."
"Can I talk to your boss?" I asked. "That's me," she barked.
"You don't have anyone supervising you?"
"No. Clinton Anderson is my boss. You can write him a letter."
So this is how the biggest money-making horse trainer in the world lets his staff treat his poor little customers?
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