Having customer support services for businesses on social media is highly recommended. With the growing popularity of social media, customers often turn to these channels to get support, ask questions, leave feedback, or express concerns about products or services. Offering customer support on social media gives you a competitive advantage. Customers appreciate companies that are responsive and available on social media. By providing excellent customer support, you differentiate yourself from competitors who may not be as active and responsive in this space. You can
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