The Coeliac, D H and Gluten Free Message Board
[ Post a Response | The Coeliac, D H and Gluten Free Message Board ]
When posting messages that contain useful information please only use smilies at the start and end of the message to make it easier to copy it to the supplementary board. It is even more helpful if you post a copy of useful information on the supp board yourself.
Re: Should I contact the restaurant?
Posted by Debbie on 24/8/2017, 17:45:02, in reply to "Should I contact the restaurant?"
Well, I emailed on the 11th August, resent it on the 21st, and sent it to the Customer Services email as well on the 23rd.
Today (24th) I received a lovely email saying how sorry they were that I had been unwell, outlining their procedures for identifying allergens and offering us a free meal for two next time we visit.
I admit, I am not too keen to return just yet!
I replied thanking them and very politely showing them a link to the Coeliac UK guidelines for catering. ( I believe it is a cross contamination issue.)