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Good points, Ron, however....
Think it may have been a bit of a chicken and egg situation. As cheaper pens came on the market it made it harder for the establish pen companies to stay competitive with downward price pressures.
As result, think they tried to cut costs, resulting in QC problems, less support staff, etc.
What I'd call the 'downward spiral'...the more they need to cut costs, the worse situation gets, until finally, you go out of business..
seen this happen in other industries.
So it goes...
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