TAP Air Portugal offers a reliable and passenger-focused service through its TAP Air Portugal Wheelchair Assistance program, designed to meet the needs of travelers with reduced mobility. The airline ensures a smooth and comfortable experience from check-in to arrival by providing professional support throughout each step of the journey. Passengers should request assistance at least 48 hours before departure, either during the booking process or by contacting customer service. Upon arrival at the airport, trained staff are available to help with check-in, baggage handling, and navigation through security. The airline accommodates both manual and powered wheelchairs, which are transported free of charge. If needed, airport wheelchairs and boarding aids such as aisle chairs or lifts are provided to ensure a dignified boarding process. In the air, cabin crew offer attentive support and accessible seating can be arranged prior to the flight. Upon arrival, assistance continues through deplaning, baggage claim, and customs, allowing travelers to complete their journey with ease. TAP also provides real-time flight updates through its website and mobile app, helping passengers stay informed. Customer support is available by phone, email, or at airport counters, with trained representatives who can respond to specific mobility needs. The Air Portugal Assistance program reflects the airline’s commitment to accessibility, dignity, and exceptional customer care, making air travel more inclusive and convenient for passengers with limited mobility.