Kenya Airways Wheelchair Assistance offers personalized and reliable support to passengers with reduced mobility, ensuring comfort, dignity, and convenience throughout their journey. This service is thoughtfully designed to make air travel accessible and hassle-free for every customer. Starting with ticketing, passengers can request wheelchair assistance when booking online, via the call center, or through a travel agent.

To ensure seamless coordination, Kenya Airways recommends making the request at least 48 hours prior to departure. This allows time for proper planning and communication with ground and inflight teams. At check-in, passengers using Wheelchair Assistance receive priority service. Trained staff are available to assist with check-in formalities, document verification, and navigation through the terminal. The airline ensures that the check-in process is smooth, respectful, and efficient. Baggage assistance is also included in the service. Kenya Airways personnel help with luggage check-in, tagging, and transport.

Whether handling personal bags or mobility equipment, the airline takes extra care to ensure everything is managed securely and delivered safely. During the travel process, up-to-date flight information is shared directly with assisted passengers. From boarding announcements to gate changes and connections, airline staff provide clear, timely communication and physical assistance to help passengers move comfortably between locations. In addition, Kenya Airways offers dedicated customer support for passengers who request wheelchair services.

The support team is available to answer questions, adjust bookings, and provide travel updates, with an emphasis on compassion, professionalism, and accessibility. Wheelchair Assistance underscores the airline’s commitment to inclusive travel. By delivering reliable mobility support at every touchpoint—ticketing, check-in, baggage, flight information, and customer care—Kenya Airways ensures that all passengers experience a safe, dignified, and comfortable journey.