WestJet Wheelchair Assistance service is thoughtfully designed to provide travelers with mobility challenges a seamless and stress-free journey from booking to arrival. When booking a flight, passengers can request wheelchair assistance either online or by contacting WestJet’s customer service team, who will ensure all mobility needs are recorded and properly arranged in advance. At the airport, WestJet staff are available to assist with check-in, including help with tickets, printing boarding passes, and tagging baggage.

Trained agents offer personalized support through security and to the departure gate, making sure passengers feel comfortable and cared for every step of the way. During boarding, priority access is provided, and aisle chairs are available when needed to help passengers safely reach their seats. In-flight, cabin crew remain attentive and responsive, offering additional support for accessibility-related needs and ensuring a dignified experience throughout the flight. Upon landing, assistance continues with deplaning and escorting passengers to meet connecting flights, access ground transportation, or navigate through customs and baggage claim. WestJet prioritizes the safe handling of mobility aids such as wheelchairs or scooters, ensuring they are returned promptly and in good condition.

Throughout the travel experience, clear communication is maintained regarding flight updates, gate changes, and boarding times, with staff always ready to offer real-time help. For any questions or arrangements before or after travel, WestJet’s accessibility desk is easily reachable by phone or email and is committed to providing prompt, respectful service. Whether it’s coordinating support for a connecting flight or addressing concerns about equipment handling, the team ensures every passenger’s needs are met with care. WestJet’s commitment to accessibility reflects its broader mission of inclusive travel, allowing passengers who require wheelchair assistance to fly confidently, comfortably, and independently, knowing they are supported at every stage of their journey.