Air Senegal Wheelchair Assistance is a dedicated service aimed at providing comfort, safety, and accessibility to passengers with reduced mobility throughout their entire travel experience. From the moment a flight is booked, passengers can request wheelchair assistance via the Air Senegal website, customer service center, or directly at the airport. The service begins at the terminal entrance or curbside, where trained personnel are ready to support travelers through every stage of the airport journey.

This includes personalized help with ticketing, priority check-in, and seamless navigation through security and immigration checkpoints. The airline ensures that assisted passengers are escorted to their gates on time and with care, eliminating unnecessary stress. As part of the Wheelchair Assistance offering, boarding and deplaning are handled with special attention to the passenger’s comfort and dignity. Staff assist travelers in transferring to aisle chairs when needed and in settling into their aircraft seats safely. During the flight, cabin crew are available to offer additional help, including support with accessing onboard facilities and providing clear flight information and updates. Passengers’ personal mobility devices, such as wheelchairs or walkers, are handled with caution and respect—tagged properly and stored securely to guarantee prompt and safe return at the destination.

Air Senegal also provides full baggage assistance, including help with checked and carry-on items, to ensure passengers don’t have to manage heavy or cumbersome luggage on their own. Flight information, gate changes, and delays are communicated clearly through both staff interaction and display systems. In cases of unexpected disruptions, Air Senegal’s responsive customer support team offers immediate solutions like rebooking, lounge access, or special accommodations. With multilingual staff fluent in French, English, and local languages, Wheelchair Assistance ensures that all travelers with mobility needs are treated with care, inclusion, and professionalism every step of the way.