Air Serbia Wheelchair Assistance is a thoughtfully designed service that ensures passengers with reduced mobility can travel comfortably, safely, and with confidence. From the moment a booking is made, passengers can request assistance through Air Serbia’s website, call center, or airport ticket counters. The airline strongly recommends submitting the request at least 48 hours before departure to guarantee availability and seamless coordination. Upon arrival at the airport, passengers are met by trained staff who assist with check-in procedures, ensuring documents and boarding passes are processed efficiently.

Wheelchair Assistance also includes comprehensive baggage support, from handling and tagging to transport through the airport, relieving passengers of any physical strain. As passengers progress through the terminal, staff provide guidance and mobility support through security screening and to the departure gate, while also keeping them updated with the latest flight information, including gate changes or delays. When it’s time to board, priority boarding is offered, and assistance is provided in getting to and settling into the aircraft seat. Onboard, Air Serbia’s attentive cabin crew are trained to accommodate passengers with special needs, offering additional care and ensuring a comfortable flight. At the destination or during layovers, the service continues with help during deplaning, immigration, baggage claim, and transfers to connecting flights or transportation outside the airport.

The goal of Wheelchair Assistance is to eliminate travel-related stress and create a smooth journey from start to finish. The airline’s customer support team is also available throughout the journey to respond to questions, updates, or last-minute requests. With a strong focus on accessibility, professionalism, and care, Wheelchair Assistance reflects the airline’s dedication to making air travel inclusive and dignified for all passengers, ensuring those with mobility challenges are supported every step of the way.