For baggage-related needs, the office assists with inquiries on luggage allowances, excess baggage charges, and claims for delayed or lost baggage. Up-to-date flight information, including gate numbers, delays, and schedule changes, is provided to ensure passengers are well informed at all times. The office is staffed by multilingual professionals who are trained to handle a variety of customer needs, from frequent flyer program assistance and special service requests to corporate travel support and accessibility accommodations.
Whether you're traveling for business or leisure, the Etihad Airways Office is designed to provide personalized, face-to-face service that aligns with the airline’s high standards of efficiency, hospitality, and care. It is a convenient resource for both local residents and international travelers, offering dependable service in a welcoming environment that reflects Etihad’s global reputation for excellence.
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