Emirates Wheelchair Assistance is a thoughtfully designed service aimed at providing passengers with reduced mobility a seamless and comfortable travel experience from booking to arrival. The process begins with easy access to assistance during ticketing—passengers can request wheelchair support online, via the Emirates mobile app, or through dedicated customer service representatives. Once at the airport, trained staff offer full check-in assistance, ensuring passengers are guided through every step, including security screening and immigration procedures. The service also includes help with baggage, ensuring that luggage is managed safely and efficiently, reducing the physical strain on the traveler.

Emirates keeps passengers well-informed with real-time flight updates, including gate numbers, boarding times, and any changes to the schedule. For boarding and deplaning, the airline provides specialized equipment such as aisle wheelchairs and mechanical lifts to ensure comfort and dignity. Passengers connecting through other airports benefit from coordinated assistance at each transfer point, making transitions between flights smooth and worry-free. Upon arrival, wheelchair users are supported through immigration, baggage claim, and up to their transportation or designated meeting point. Emirates also ensures that personal wheelchairs are handled with care and returned to passengers without delay. Throughout the journey, Emirates’ multilingual staff provide courteous, professional, and personalized support to meet each passenger’s unique needs.

The airline’s 24/7 customer support team is available to assist with questions, modifications, or special requests before and after the flight. Wheelchair Assistance reflects the airline’s deep commitment to accessibility and inclusive service, ensuring passengers with mobility challenges can enjoy the same world-class travel experience as any other traveler. Whether flying domestically or internationally, passengers using this service can expect attentive care, well-coordinated logistics, and an overall travel experience designed to prioritize their safety, comfort, and peace of mind.