Japan Airlines Wheelchair Assistance is a comprehensive service designed to support passengers with mobility challenges throughout their entire travel experience. From booking to arrival, Japan Airlines ensures that travelers who require wheelchair assistance receive professional, compassionate, and seamless support. When making a reservation, passengers can request wheelchair assistance through the website, customer service hotline, or travel agent. Once at the airport, dedicated staff are available at ticketing and check-in counters to help with boarding passes, baggage handling, and any special needs documentation.

Wheelchair Assistance continues with priority service at security checkpoints and personal escort to departure gates, ensuring passengers navigate the airport with ease and comfort. Baggage support is included, with staff helping to manage checked and carry-on luggage, reducing the physical burden on the traveler. The airline keeps passengers informed of any gate changes or flight updates, ensuring they are never left behind or confused. During boarding, wheelchair users receive priority boarding and are assisted with aisle chairs or lifting devices when necessary. In the cabin, trained crew members offer help with seat access and secure storage of mobility aids such as wheelchairs, walkers, or canes.

Upon arrival, Wheelchair Assistance continues through deplaning, customs, immigration, and baggage claim, all the way to the exit or connecting transportation. For international routes, multilingual staff are available to support travelers who may face language barriers, adding another layer of care and convenience. Additionally, 24/7 customer support ensures that passengers can ask questions or update service requests at any time. Wheelchair Assistance reflects the airline’s commitment to inclusive, accessible, and dignified air travel. Whether flying domestically or internationally, passengers using this service can feel confident that they are fully supported every step of the way.