Kenya Airways provides dedicated Kenya Airways Wheelchair Assistance services to ensure that passengers with reduced mobility enjoy a smooth and dignified travel experience. Assistance begins at the ticketing stage, where travelers can request wheelchair support either online, through customer service, or at ticket offices. At the airport, trained staff assist with check-in procedures, guide passengers through security, and ensure timely arrival at the departure gate. The airline offers priority check-in and boarding, allowing passengers additional time to get settled before departure.

Baggage assistance is also provided, with support available for handling both checked and carry-on luggage throughout the journey. Kenya Airways ensures that all flight information, including boarding announcements, gate changes, and other updates, is clearly communicated to passengers receiving assistance. On arrival, wheelchair users are met at the aircraft and accompanied through immigration, baggage claim, and to their next mode of transport or connecting flight.

The airline coordinates closely with airport ground services to ensure continuity of care, especially during layovers or international connections. For any questions or special requirements, Kenya Airways offers responsive customer support available via phone, email, and at help desks in major airports. Staff members are trained to handle accessibility needs with empathy, professionalism, and respect. Kenya Airways is committed to making air travel inclusive and stress-free, complying with global accessibility standards while delivering personalized support at every stage of the journey.