Kenya Airways Wheelchair Assistance is designed to provide passengers with reduced mobility a seamless and comfortable travel experience. The service can be requested during the booking process or by contacting customer support ahead of time, ensuring personalized attention for each traveler. Upon arrival at the airport, passengers using wheelchair assistance are given priority check-in, allowing them to bypass long lines and proceed quickly to their next steps.

Once checked in, dedicated staff are available to assist with security procedures, help navigate through the terminal, and escort passengers to their designated gate. Boarding is made easy, with trained personnel ensuring that passengers with mobility challenges are supported during the boarding process. Onboard, Kenya Airways offers specially designed seating arrangements to accommodate passengers with special needs, ensuring maximum comfort throughout the flight. Additionally, the airline provides full baggage assistance, helping with the loading and unloading of luggage so passengers do not have to worry about carrying heavy bags. Flight information is communicated clearly, with updates regarding gate changes, delays, or other important details, so passengers are always informed. Kenya Airways’ customer support team is also available at all stages of the journey to address any concerns or special requests, whether by phone, email, or in-person assistance at the airport.

By offering comprehensive support across all stages of travel—ticketing, check-in, security, boarding, flight, and baggage handling— Wheelchair Assistance ensures that passengers with reduced mobility can travel with confidence and ease. With a strong commitment to providing accessible air travel for everyone, Kenya Airways prioritizes comfort, safety, and a hassle-free experience for all passengers requiring wheelchair support.