Kenya Airways Wheelchair Assistance is a dedicated service designed to provide comfort, safety, and ease of travel for passengers with reduced mobility. From the moment of booking, travelers can request this service during the ticketing process, allowing Kenya Airways to prepare all necessary arrangements ahead of time. At the airport, passengers receive personal support from trained staff who assist with check-in, including help with travel documents and navigation through busy terminal areas. The Wheelchair Assistance service also includes full baggage support, ensuring that luggage is properly handled and transported without hassle.

Once through security, passengers are guided directly to their departure gate and provided with priority boarding, allowing extra time and comfort during the boarding process. The airline ensures passengers stay informed with real-time updates on flight status through mobile notifications, airport screens, and staff communication. Upon arrival, the wheelchair assistance continues with personalized deplaning, help through immigration and customs, baggage retrieval, and onward transportation guidance.

Wheelchair Assistance is supported by a responsive customer service team that is available before, during, and after travel to handle special requests and answer any questions. For the best experience, passengers are encouraged to request wheelchair services at least 48 hours in advance. Committed to accessibility and care, Wheelchair Assistance ensures a smooth, respectful, and inclusive journey for every passenger who requires mobility support.