The fully operational Air France Helsinki Office provides passengers in Finland with comprehensive service. Employees assist in booking flights, changing or canceling tickets, and choosing between online, kiosk, and airport check-in options. They answer inquiries concerning baggage, including those pertaining to big items, pet travel plans, and claims for lost luggage. The office also provides information on visa requirements, lounge access for SkyTeam or Flying Blue members, and special services including assistance with wheelchairs, unaccompanied children, and group trip reservations. They also help customers with in-flight amenities like Wi-Fi and meals, immigration procedures, and flight status information. It is open daily and ensures that travelers flying with Air France have an easy transit experience. The airline's desks process normal and web check-in processes, assist with baggage drop or tagging, and lead passengers through enhanced security steps. Kiosk check-in is available to those in need, providing convenience for frequent flyers and traffic evasion. Upon arrival at the airport, representatives are on-site to handle ticket irregularities, misplaced boarding passes, and delayed baggage cases. A significant advantage of a visit to the Helsinki Office is one-on-one advice on visa necessities, departure conditions, and verification of documents. Although it does not issue visas, it proactively counsels entry requirements to France and final destinations. This consists of the provision of "OK to Board" letters, transit advice, and demystification of country-specific document requirements. Frequent travelers using Air France's Flying Blue program also benefit from in-person assistance to control miles accounts, ask for missing mileage credits, or consider cabin upgrades. Agents can book award travel and share information on elite status rewards.
For Business Class passengers, elite Flying Blue members, or those who have bought lounge access, the Helsinki Office provides free passes to airport lounges. These lounges are found after security in Terminal 1 and have facilities such as quiet seating, refreshments, Wi‑Fi, and business facilities. Economy passengers can also choose to buy lounge access, creating a peaceful haven before flights.
Helsinki Office facilitates corporate bookings and group travel too, with customized fare consultations, group discounts, invoicing options, and exclusive booking coordination. This helps corporations and big groups (ten and above) travel together with easy-to-budget expenses and centralized itinerary coordination. At the airport itself, Air France at Helsinki Office caters to baggage needs directly. Counters manage oversized items—sports equipment, musical instruments, and more—and help passengers understand relevant fee structures and dimensional limits. In cases of lost or delayed luggage, Helsinki Office agents guide passengers through claim processes, which include tracking via WorldTracer and reimbursement support for essentials if delays exceed thresholds .