At JetBlue Airways JFK Terminal predominantly operates out of Terminal 5 (T5), providing a smooth and contemporary travel experience. The T5 airport has a large layout, self-service kiosks, efficient check-in desks, and fast TSA security lanes, such as CLEAR and PreCheck. For convenience, tablet ordering is available for a variety of dining options, such as Shake Shack and Deep Blue Sushi. MetroNaps pods, the Be Relax Spa, charging stations, and free high-speed Wi-Fi are among the amenities. There are play areas and nursing pods for families, and a rooftop Rooftop Lounge with a dog park is available for pet owners. JetBlue also offers accessible AirTrain connections, ride-sharing options, and plenty of retail shopping. T5 is a testament to JetBlue's dedication to efficiency, technology, and passenger comfort throughout the whole trip. Accessibility is thoughtfully integrated throughout T5. Facilities include Mamava lactation pods located near multiple gates, family restrooms, wheelchair accessibility with ramps, elevators, tactile flooring, and staff-trained to support passengers with disabilities . Pet relief areas are found both landside and airside, including the rooftop dog run . The ARK animal handling facility at T4 serves larger animals, but T5’s own amenities accommodate travelers with small pets.
Connectivity and business services are also priority in T5. Free high-speed Wi‑Fi is accessible throughout. Charging stations are plentiful in seating and gate areas, with dedicated desks in the Marketplace. The Kiosk-driven ordering system and complimentary baggage handling features reflect the terminal’s focus on digital efficiency. Ground transport logistics are seamless. The dedicated AirTrain station connects T5 to Jamaica and Howard Beach stations as well as other JFK terminals, enabling swift transfers to NYC’s subway, the Long Island Rail Road, taxis, shuttles, rideshares, and rental car services. While some riders find arrivals frustrating due to ride-share pick-up confusion, many note using the TWA Hotel as a workaround during notable delays .
Customer assistance at T5 includes a staffed JetBlue desk operating 24/7 at the departure level. Staff assist with rebooking, baggage concerns, Mint upgrades, lost-and-found, and general inquiries. The terminal’s automated baggage system can process approximately 4,000 bags per hour, aiding in quick turnarounds .
Structurally, Terminal 5 is both aesthetically pleasing and historically respectful. Designed by Gensler, the 635,000-square-foot facility connects with the mid-century TWA Flight Center designed by Eero Saarinen. T5 respects this historic architecture through large panoramic windows and contextual design, creating a sense of unity between past and present. JetBlue continuously invests in Terminal 5 enhancements. A 2025 refresh by Fraport USA and the Port Authority will bring more than 40 local NYC-inspired concessions—such as Jacob’s Pickles, Shake Shack, The Halal Guys, and Birch Coffee—along with public art installations that celebrate New York’s culture and communities . This initiative aims to reinforce T5’s identity as JetBlue’s home while showcasing Queens-based businesses. JetBlue Airways at JFK Terminal exemplifies what an airline-dedicated terminal should feel like—thoughtfully designed, technologically advanced, family-friendly, pet-conscious, wellness-focused, and deeply rooted in local culture. From the stunning rooftop garden to the planned 2025 lounge, T5 caters to a wide spectrum of traveler needs, all under the banner of JetBlue’s signature customer experience.