Assistance with baggage is also provided, ensuring that luggage is properly handled, tagged, and delivered promptly upon arrival. Throughout the airport experience, clear and timely flight information is communicated to passengers using wheelchair assistance, keeping them informed about boarding times, gate changes, and any delays. China Eastern Airlines ensures that passengers requiring wheelchair assistance are given priority boarding and are safely escorted to their seats. The airline’s customer support team is trained to provide compassionate, personalized service, ensuring the unique needs of travelers with mobility challenges are met with dignity and care.
It is recommended that passengers request wheelchair assistance at least 48 hours before their flight to guarantee availability. Upon arrival, assistance continues as passengers are escorted through baggage claim, immigration, and connections to ground transportation. China Eastern Airlines is committed to providing an inclusive travel environment, ensuring that wheelchair users receive reliable and respectful service from start to finish. For more information or to arrange wheelchair assistance, customers can contact the airline’s 24-hour customer service hotline or visit airport counters, making travel easier and more accessible for all passengers.
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