Operating out of Terminal A & B at LOT Polish Airlines LUX Terminal provides travelers with a convenient and effective travel experience. The terminal has self-service kiosks, online check-in alternatives, and contemporary check-in desks. Employees at LOT help with boarding, baggage, and specific requirements such unaccompanied minors or pet travel. Free Wi-Fi, stores, restaurants, and a restful lounge are all accessible to Business Class and Star Alliance members. With amenities like wheelchair assistance and baby-changing stations, Terminal A & B is completely accessible. The Terminal A & Bnd the city are connected by easy access to parking, public transportation, and rental cars. The local office of the airline handles customer support, refunds, and ticketing. All things considered, LOT guarantees a quick and relaxing trip for every tourist visiting Luxembourg. Terminal A features a modern and airy design that streamlines passenger flow from check-in to boarding. LOT operates its own clearly signposted counters alongside optional self-service kiosks. Traditional check-in counters open three hours before departure, while kiosks and mobile check-in provide alternative options—kiosks are available from twelve hours up to 90 minutes before the scheduled departure, and online/mobile check-in remains open until one hour prior , . This flexibility enables travelers to choose whichever process suits their preference, whether they appreciate personal interaction or require quick independence.
When passengers approach the counters, LOT’s well-trained ground staff assist with various needs—issuing boarding passes, managing baggage, upgrading seats, prioritizing families, coordinating unaccompanied minors, and facilitating pet travel requests. Given that specialties such as infant check-ins, pet travel, or unaccompanied children require in-person handling, LOT ensures counters remain staffed up until 45 minutes before departure .
Beyond check-in, the baggage drop-off area offers clarity and structure. Standard checked baggage allowances apply, with options to purchase extra allowance at the counter. LOT provides priority baggage handling for premium travelers, ensuring expedited collection at arrival . In case of delayed, damaged, or lost luggage, a dedicated baggage service desk in Terminal A manages claims. Reports must be filed within seven days for damage or delay, and within two years for lost luggage. Staff can issue tracking numbers and follow-ups .