Oman Air Wheelchair Assistance is a vital service provided by the airline to support passengers with limited mobility, temporary injuries, or medical conditions requiring special attention during air travel. This service aims to offer a smooth and dignified journey from check-in to arrival. Passengers can request Wheelchair Assistance during booking or by contacting customer service at least 48 to 72 hours before departure. Upon arrival at the airport, trained ground staff are available to assist with check-in procedures, security checks, immigration clearance, and boarding.

The assistance continues at the destination, with staff helping passengers disembark, collect baggage, and navigate through customs. The quality of Wheelchair Assistance has received both praise and criticism from passengers. Positive reviews often highlight the professionalism and courtesy of the airline staff, especially at Muscat International Airport, where operations are typically well-organized and efficient. Many passengers have expressed gratitude for being guided swiftly through terminals, receiving personal attention, and experiencing less stress during transit. The service is particularly appreciated by elderly travelers and those with hidden disabilities. However, some passengers have reported inconsistencies in service levels at different airports. A few have faced delays in receiving wheelchairs or found airport staff less responsive than expected.

These mixed experiences underline the importance of early communication and proper documentation. Passengers are encouraged to arrive early, reconfirm assistance before travel, and carry written proof of their request to ensure smooth handling. Despite occasional lapses, Wheelchair Assistance remains an essential and generally reliable feature of the airline’s customer care strategy. With early planning and clear coordination, most passengers report a positive experience, reinforcing Oman Air’s commitment to making travel inclusive and comfortable for everyone, regardless of physical limitations.