Kenya Airways Wheelchair Assistance offers comprehensive support to passengers with reduced mobility, ensuring a comfortable and dignified travel experience from booking to arrival. This specialized service begins at the ticketing stage, where travelers can request assistance through the Kenya Airways website, mobile app, or by contacting the customer care team. Once the request is submitted, the airline coordinates all necessary arrangements to provide timely and efficient support throughout the journey. At the airport, trained staff assist passengers during check-in, ensuring all documents are processed quickly and with minimal effort.

Travelers also receive help with baggage handling, making the check-in process smooth and stress-free. From the terminal to the aircraft, Wheelchair Assistance ensures easy navigation through the airport. Passengers are guided through security checks, escorted to their boarding gate, and assisted with priority boarding. Real-time flight information is provided, and staff are available to answer any travel-related questions. Onboard, cabin crew members are trained to assist with seating, mobility needs, and overall in-flight comfort. Special attention is given to ensure safety and well-being throughout the flight.

Upon arrival, wheelchair assistance continues through disembarkation, passport control, baggage claim, and ground transportation areas. Kenya Airways also provides responsive customer support before, during, and after the trip to accommodate any changes or special requests. With a strong focus on accessibility, Wheelchair Assistance reflects the airline’s commitment to inclusive and customer-centered travel. Whether flying regionally or internationally, passengers using this service can expect reliable, respectful, and personalized support every step of the way.