Air Serbia Wheelchair Assistance is a comprehensive service designed to make air travel more accessible and comfortable for passengers with reduced mobility. Whether you're flying short-haul or long-haul, Air Serbia ensures you receive the necessary support from check-in to arrival. The process begins when you request Wheelchair Assistance during ticket booking. Passengers are encouraged to notify the airline at least 48 hours before departure to allow the team to prepare for a seamless experience. Air Serbia’s customer service staff are available to help with reservations and provide guidance on mobility-related needs.

At the airport, specially trained personnel assist with check-in, helping you navigate counters and security with ease. Priority services are provided to ensure you’re not left waiting in long lines, and support continues through passport control and boarding procedures. Baggage assistance is also part of the package. The Air Serbia team helps transport your luggage through the terminal, ensuring it is correctly tagged and checked in. Upon arrival, staff assist with retrieving your baggage from the carousel and getting it to your onward transport. Throughout your journey, you’ll receive timely flight information, including boarding announcements, gate changes, and flight status updates.

The team works to ensure you're informed and comfortably escorted to your departure gate and aircraft. During boarding and deplaning, Air Serbia uses appropriate lifting and mobility equipment to ensure safety and comfort. The airline’s customer support team remains available 24/7 for any additional needs or travel-related questions. With Wheelchair Assistance, passengers can expect attentive service, trained staff, and a travel experience that prioritizes dignity, comfort, and accessibility every step of the way.