Collect the tracking history, note times you checked locally, and prepare a short claim that lists what you tried to locate the package. Contact njord gear support asking them to verify carrier scans and either resend the order or issue a refund, stating which outcome you prefer. Request a written confirmation of the merchant’s chosen remedy, an expected date, and a single support contact to avoid repeated messages and to accelerate resolution. Please request a single confirmation and an estimated timeframe so progress is visible and you can plan while support works the case.