A casino that openly publishes information about disputes with players is more trustworthy than a completely closed platform. Transparency allows you to see how problems are solved and how fairly participants are treated. I consider this to be an important indicator of the maturity of the site. In my experience with ego games, such situations were displayed correctly, with an explanation of the actions of the administration, which creates the feeling of an honest and open casino, where the player can count on compliance with the rules and respect for their interests.