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Coeliac app
Posted by Martha on 30/4/2025, 12:11:09
Is the coeliac app working yet as mine isnt
Re: Coeliac app
Posted by GFT on 30/4/2025, 15:09:14, in reply to "Coeliac app"
You may have to delete the app and start again - that's what I had to do on advice from Coeliac UK.
Re: Coeliac app
Posted by amber brion on 6/10/2025, 19:11:15, in reply to "Re: Coeliac app"
I'm sorry to hear you're experiencing issues with the Coeliac UK app. As of October 2025, the app is undergoing significant updates, which may be affecting its functionality.
🔄 Current App Status
Coeliac UK is in the process of migrating to a new data platform for their Food Information Service. This migration began on 8 March 2025 and has temporarily paused product search and barcode scanning functions on both the website and the Live Well Gluten Free app Coeliac UK . The product database is being re-uploaded in batches, and users have reported that only a limited number of products are currently accessible Reddit .
✅ Steps to Resolve App Issues
If you're encountering problems such as the app crashing, not displaying products, or malfunctioning barcode scanning, consider the following steps:
Reinstall the App: Uninstall the app from your device and then reinstall it via the App Store or Google Play Store. After reinstalling, log in using your Coeliac UK membership credentials Coeliac UK .
Clear App Data:
On Android:
Navigate to your device's settings.
Select "Apps" or "Applications".
Find and tap on the Coeliac UK app.
Tap on "Storage".
Select "Clear Data" or "Clear Cache".
On iPhone:
Press and hold the Coeliac UK app icon.
Tap "Remove App", then confirm by selecting "Delete App".
Reinstall the app from the App Store Coeliac UK .
Log In Again: Ensure you're using the same email address and password associated with your Coeliac UK membership. If you've forgotten your login details, you can reset your password on their website Coeliac UK .
Check Dietary Preferences:
Open the app and go to 'Account'.
Select 'Dietary Preferences'.
Ensure that all relevant gluten-related preferences are enabled Coeliac UK .
🛠️ Additional Support
If the above steps don't resolve the issue, consider the following:
Contact Coeliac UK: Reach out to their Helpline at 0333 332 2033 (select option 5) or email them for assistance Coeliac UK .
Access Alternative Resources: While the app's product database is being updated, you can still access ready-made lists, seasonal lists, prescribable product information, and monthly updates to the printed Food and Drink Guide on their website Coeliac UK .
Please note that the app's functionality is expected to improve as the migration progresses. Coeliac UK is working diligently to restore full service.
