Montegrappa, fantastic high end pens and writing instruments, had been supported in the US by Kenro. And for repairs and such, you had to go through them.

Kenro has handed support over directly to Montegrappa in Italy. You can contact MG here:
https://www.montegrappa.com/en/contacts.html

I was going to ask to correct this on the Pentrace resource page. But as we know, that page is not working properly at the moment.

Saul