I don't know what model player you have, but on my tpresent and last two players, I had to go in the player settings, and tell it which layer to play by default.
I set mine to play the multi-channel tracks. On some albums there is a choice of CD layer, sacd stereo layer or sacd multichannel layer. Yours may be set to play the cd layer by default. check your settings, hope this helps.
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