Back when we faced high employee turnover, a big issue was burnout from repetitive tasks. I wasn’t sure how to address it until I read https://artdaily.com/news/184572/Top-Benefits-of-Integrating-AI-with-Genesys-Cloud-for-Call-Centers . It showed how AI could handle routine actions like routing calls or retrieving customer history. That alone lifted a huge burden from agents, making the job more engaging and reducing stress in the long run.