I'm sorry to hear you're experiencing issues with the Coeliac UK app. As of October 2025, the app is undergoing significant updates, which may be affecting its functionality.

🔄 Current App Status

Coeliac UK is in the process of migrating to a new data platform for their Food Information Service. This migration began on 8 March 2025 and has temporarily paused product search and barcode scanning functions on both the website and the Live Well Gluten Free app
Coeliac UK
. The product database is being re-uploaded in batches, and users have reported that only a limited number of products are currently accessible
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✅ Steps to Resolve App Issues

If you're encountering problems such as the app crashing, not displaying products, or malfunctioning barcode scanning, consider the following steps:

Reinstall the App: Uninstall the app from your device and then reinstall it via the App Store or Google Play Store. After reinstalling, log in using your Coeliac UK membership credentials
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Clear App Data:

On Android:

Navigate to your device's settings.

Select "Apps" or "Applications".

Find and tap on the Coeliac UK app.

Tap on "Storage".

Select "Clear Data" or "Clear Cache".

On iPhone:

Press and hold the Coeliac UK app icon.

Tap "Remove App", then confirm by selecting "Delete App".

Reinstall the app from the App Store
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Log In Again: Ensure you're using the same email address and password associated with your Coeliac UK membership. If you've forgotten your login details, you can reset your password on their website
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Check Dietary Preferences:

Open the app and go to 'Account'.

Select 'Dietary Preferences'.

Ensure that all relevant gluten-related preferences are enabled
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🛠️ Additional Support

If the above steps don't resolve the issue, consider the following:

Contact Coeliac UK: Reach out to their Helpline at 0333 332 2033 (select option 5) or email them for assistance
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Access Alternative Resources: While the app's product database is being updated, you can still access ready-made lists, seasonal lists, prescribable product information, and monthly updates to the printed Food and Drink Guide on their website
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Please note that the app's functionality is expected to improve as the migration progresses. Coeliac UK is working diligently to restore full service.