While I do not entirely disagree with what you say, it nonetheless is a fact that if I have anything to say, or to ask, the first (and even the only) place I feel like doing it is here, even if the answer takes weeks to appear or never appears. I guess that makes me either a romantic or a loyal customer to a rarely used hotel. I would rather come to even an empty but classy hotel than frequent busy lodges where the signal to noise ratio is super low, even if the absolute value of the signal is high.